All complaints are kept confidential and will be addressed with the installer within three business days. The information provided is necessary to ensure proper follow-up with you as the customer, confirming that the issue has been resolved appropriately.
CLIPA Certified Installers are trained in systems designed to ensure efficient and timely removal of lights. Barring any weather-related delays, takedowns are expected to be completed by the client’s requested date.
The products used by CLIPA Certified Installers are leased and owned by the installer, ensuring they return to take down the lights after the season.
While each CLIPA Certified Installer sets their own schedule for maintenance and repairs, they are expected to adhere to it in order to remain in the program.
CLIPA Certified Installers are required to carry General Liability insurance, ensuring your property is protected in the event of any damage during installation or removal.
Once your training is paid for, you will get instant access to the training portal which contains 16+ hours of videos and training resources.
To participate in the program, all CLIPA Certified Installers must provide proof of general liability insurance.
